Refund Policy

Last updated: 2026-05-05 · Version 1.0 (beta)

1. Free trial

The first 30 days are free. No charge happens until you start a subscription. If you cancel during the trial, you pay nothing.

2. Monthly subscription

• You can cancel any time from the Owner Dashboard. Your subscription stays active until the end of the current billing period — no proration.
• We do not refund for partial months once a billing period has started, except as required by Australian Consumer Law.

3. When we DO refund

• Service down for >24 hours in your billing period: pro-rata refund on request.
• Major bug we cannot fix in 7 days that prevents you running your café: full refund of the current month.
• Accidental double-charge by Stripe: immediate full refund of the duplicate.
• Australian Consumer Law guarantee not met: refund or repair as required by law.

4. When we do NOT refund

• "I changed my mind" after starting a billing period.
• You forgot to cancel before the next billing date.
• Your business is not using the service (no usage doesn't trigger refund).
• You signed up by mistake — but contact us within 7 days and we'll be reasonable.

5. How to request a refund

Email melbourneaipos@gmail.com with:

• Your café name + email used for signup
• What happened
• What you'd like (refund or service fix)

We respond within 1 business day. Approved refunds appear on your card in 5–10 business days.

6. Australian Consumer Law

You have rights under the Australian Consumer Law that we cannot exclude. If the service has a major problem you can choose between a refund or repair. Minor problems we can choose how to fix. See accc.gov.au for details.